Peter Denning, Peter Yaholkovsky: ‘Getting to “We”. Solidarity, not software, generates collaboration.’ in Communications of the ACM, April 2008.
‘Collaboration occurs when a community creates a solution to a messy problem that takes care of all their concerns at the same time. Collaboration is an ideal achieved far less often than it is invoked. It is often confused with information sharing, cooperation, or coordination. Most of our “collaboration technologies” are actually tools for information sharing.
[…] Collaboration does not mean that you give up or compromise your dearest concerns. It means designing a solution that recognizes your concerns. The process often leads to a reconfiguration of everyone’s concerns. The hallmark of successful collaboration is the
experience of solidarity and new energy: a “we”.’