Nell’inserto speciale dell’Economist sull’e-government, una citazione del Mahatma Gandhi:
“Who is the customer? The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider in our business, he is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so.”
La citazione è tratta da un discorso tenuto da Gandhi in Sudafrica, dove svolse attività come avvocato negli anni tra il 1893 ed il 1895.